Frequently Asked Questions (FAQ) - Imageplacers
Welcome to the Imageplacers FAQ! We answer common questions about our gaming headsets, wireless earbuds, and apparel (like hoodies and hats) to help you shop with confidence. Our gaming headsets are designed for immersive gaming with low-latency Bluetooth v5.4 and clear mics, perfect for PC, PS5, Xbox, and Nintendo Switch. Check us out on Instagram (@imageplacers) for the latest gaming headset deals and updates. Contact us at support@imageplacers.com or DM us on Instagram for replies within 24 hours!
What products does Imageplacers sell?
We offer high-quality gaming headsets, wireless earbuds, and stylish apparel like hoodies and hats. Our gaming headsets feature low-latency Bluetooth v5.4, IPX-3/IPX-6 waterproofing, and clear mics for gaming on PC, PS5, Xbox Series X/S, and Nintendo Switch. Our apparel includes comfortable, durable designs for everyday wear, perfect for gamers and casual shoppers.
Are your gaming headsets suitable for gaming?
Yes! Our gaming headsets are built for gaming, with low-latency 2.4GHz or Bluetooth v5.4 connectivity for seamless audio-visual sync on PC, PS5, Xbox, and Nintendo Switch. They feature clear, detachable mics for crisp voice chat and dynamic drivers (e.g., 40mm) for immersive sound in games like Apex Legends or Call of Duty. Our wireless earbuds are also great for mobile gaming with IPX-6 waterproofing.
Can I return my gaming headsets, earbuds, or apparel?
To keep our gaming headsets, wireless earbuds, and apparel affordable, we have a no-returns policy under standard circumstances. Exceptions are made for:
Defective Products: If your gaming headsets, earbuds, or apparel (e.g., hoodies, hats) arrive damaged or malfunctioning, contact us within 7 days of delivery at support@imageplacers.com or via Instagram DM (@imageplacers). We may offer a replacement or store credit, subject to verification.
Incorrect Orders: If you receive the wrong item (e.g., ordered gaming headsets but got earbuds), notify us within 7 days for a replacement or store credit, provided the item is unused and in original packaging.
Process: Email or DM your order number, issue description, and photos (if applicable). We reply within 24 hours. Shipping costs for replacements vary—we cover shipping for verified defects; otherwise, customers may cover return shipping.
Note: Customized gaming headsets, earbuds, or apparel (e.g., engraved earbuds or custom hoodies) are non-returnable unless defective.
How much is shipping for gaming headsets and apparel?
Shipping costs for gaming headsets, wireless earbuds, and apparel vary by order and are calculated at checkout based on location and order size. We offer free shipping on select promotions or high-value orders—follow our Instagram (@imageplacers) or newsletter for current offers.
Do you sell or share my personal data?
No, we never sell, share, or trade your personal data with third parties for marketing purposes. We collect only essential information (e.g., name, email, shipping address) to process your order for gaming headsets or apparel. Your data is used for order fulfillment, shipping updates, and optional offers (e.g., discounts on Bluetooth earbuds or hoodies) if you join our newsletter. We use secure, encrypted payment systems.
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How long does delivery take?
Delivery times for gaming headsets, wireless earbuds, and apparel vary by location and shipping method, typically 3–7 business days within the US. Check your order confirmation for tracking details. Follow @imageplacers on Instagram for shipping updates and promotions.
Can I customize my gaming headsets or apparel?
Yes, select gaming headsets, wireless earbuds, and apparel offer customization options (e.g., earbud colors or hoodie designs). Contact us for details.
Are your gaming headsets compatible with my console?
Our gaming headsets are compatible with PC, PS4, PS5, Xbox One, Xbox Series X/S, Nintendo Switch, and mobile devices via 2.4GHz wireless, Bluetooth, or 3.5mm audio jack (check product specs). They’re tuned for immersive gaming with features like spatial audio and noise-canceling mics.
Have more questions?
Contact us at support@imageplacers.com or DM @imageplacers on Instagram for answers within 24 hours. Shop the best gaming headsets, wireless earbuds, and apparel at www.imageplacers.com and follow us on Instagram for exclusive deals!